Return & Exchange Policy

At ERAZO your satisfaction is our priority. Because sneakers must fit perfectly, we offer a hassle-free size exchange.

Exchange window: Request an exchange within 7 days of delivery.
Condition: Shoes must be unworn and unwashed, with the original box, tags and packaging intact. Try them on a clean, carpeted surface first.
Size exchange: Exchange for a different EU size (38–45) subject to stock availability. Any price difference applies.
Wrong item or defect: If you receive the wrong product or a manufacturing defect, we exchange it free of charge — record an unboxing video for claims.
Cash refunds: We do not offer cash refunds; approved claims are settled via exchange or store credit.
Return shipping: The customer is responsible for the cost of shipping the item back to us for an exchange. If the exchange is due to our error (wrong item shipped or a manufacturing defect), we cover the return shipping cost instead.
How to request: Contact support with your order ID, photos/video of the product and the size you need.

Hygiene note: for health reasons, worn or damaged shoes cannot be exchanged.